Customized Training Programs
Enhancing the skills of your associates and leaders to ensure an exceptional experience:
“For those companies able to deliver this more human touch, the rewards are considerable. Delivering personalized experiences drives customer loyalty, with 70% of consumers saying a company’s understanding of their individual needs influences their loyalty, and 69% saying the same of personalized customer care. The issue is more pressing with business buyers, 82% of whom say personalized customer care influences loyalty.” Forester, Age of the Customer.
Positive Positioning; Customer Service: Ensuring your associates are positively positioning even the most challenging situation is essential in getting recommended, additional purchases and raving reviews.
How Engaged are Your Associates? Why it Matters: Attrition can involve the loss of employees or the loss of customers - or both. Conservatively, the cost of losing an employee, 30-40% of your employee’s first year compensation. Based on your industry and position, could be higher. The impact to your client base or growth can determine your businesses longevity.
Measuring Your Client Experience: There is a considerable opportunity for companies to interact on an individual basis with customers — from personalizing marketing journeys, to providing informed and unique customer care, to better understanding a customer’s unique needs.
Is Your Customer Service Your Differentiator: Customer expectations are rapidly changing and will continue to do so. Seventy-five percent of consumers expect consistent experiences across multiple channels (web, mobile, in-person, social), with 73% likely to switch brands if they don’t get it.
Companies excelling in personalized, efficient and effective customer experiences are making its service the differentiator creating client loyalty and promotion.
Change Leadership; Transformation through Adoption: Change is challenging, no matter your business. Many well intended change efforts fail. Leveraging John Kotter’s change leadership steps, organizations can make changes effectively happen. Ensuring the change has been adopted is critical to realize the benefits you are seeking.
Leveraging Clifton Strengthfinder
Benefits: Team members are...
6X as likely to be engaged at work
7.8% more productive in their role
3X as likely to have an excellent quality of life
6X as likely to do what they do best every day
"It isn't until people know what makes them talented and unique that they know how to perform better in their job - or how to find one that's a better fit. Build better professional and personal relationships and be a better teammate. And to feel like they're improving, every single day." - Gallup Clifton Strengths Finder
Coaching programs can be customized based on your specific needs, incorporating other materials as needed. Examples of programs include:
Personal coaching; individuals, couples, teenagers
Leadership coaching; looking to understand your talents, leveraging them for peak performance
Team Building, New & Existing Teams; give your team the insights they need to work more effectively together
Five Dysfunctions of a Team Workshop; do you have a team that is struggling, lacks trust and the ability to work together? Combining great insights on the Five Dysfunctions of a Team with your team's individuals provides breakthrough discussions and on-going communication techniques.